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FAQ, Information about us

Is there a public chat?

Yes, we have two official telegram groups, one in Italian and one in English language. Both chats are regulated by the following rules:

  1. Do not seek support regarding your The Rock Trading account, help requests and tickets are managed exclusively through our official customer service.
  2. Do not solicit help about your tickets in chat or directly in private to administrators. It’s seriously forbidden and will be punished.
  3. In the chat you must respect others as they respect you. Offenders will be immediately blocked
  4. Do not send inappropriate images, potentially unwanted content and/or not related to The Rock Trading.
  5. We welcome questions, doubts and perplexities related to The Rock Trading and its environment only if of general interest.

Users which do not follow the aforementioned rules will be immediately kicked out and in particular cases, their The Rock Trading account will be suspended.

Join us!
Italian: https://t.me/trtchat_it
English: https://t.me/trtchat

26 November 2019/by
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THE ROCK TRADING s.r.l.
Corso di Porta Romana n. 61 – 20122 Milano
C.F. 10120840961 – Partita Iva Gruppo IVA Digital Rock Holding: 10983140962
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