Account
Issues with while logging (recaptcha failed?)
12 September 2022
If you get a Recaptcha failed, the problem is that probably Google Recaptcha sees you as a bot.
First of all, check that Recaptcha logo appears in the lower right.
Try to login "slowly", by manually…
What is an invitation code?
12 September 2022
The invitation codes, in order to avoid the (no longer present) entry fee, have been removed. (Read our announcement)
However, the invitation code system will remain available and will be reserved…
Can I delete my account?
12 September 2022
No it is not possible. You can’t delete your account nor prune the order history as required by AML law.
However you can request a block on your account and you can request to remove your email address,…
How can I change email address, username, trading pin or withdrawal pin after registration?
12 September 2022
Modifying username, email address and any other information related to the account or its security (trading PIN, withdrawal PIN, two-factor authentication) requires a manual input from a qualified operator…
Why 2FA is not working? (loss/theft 2-factor device)
12 September 2022
In order to work correctly, Google authenticator relies on your device’s clock. This clock is not immune to errors and, even a small difference of seconds, could cause issues to the creation of the…
How to enable 2FA (2 factors authentication)
12 September 2022
Google Authenticator is a great tool to enhance the security of your account. In order to enable 2-factor authentication, you can visit your "My Personal Data → Security” page: scan the QR code or…
Which are and how can I enable security measures on my account?
12 September 2022
In order to protect as much as possible your funds, we recommend to enable all the following security measures:
Two factor authentication (2-factor authentication - 2FA)Implementing two-factor…
How do I create an account?
12 September 2022
Creating an account at The Rock Trading is simple, follow these steps:
Visit https://www.therocktrading.com/en/signupInsert username, email and passwordAccept terms and conditionsPress…
THE ROCK TRADING s.r.l.
Corso di Porta Romana n. 61 – 20122 Milano
C.F. 10120840961 – Partita Iva Gruppo IVA Digital Rock Holding: 10983140962
Registro delle Imprese di Milano n. 10120840961 – REA n.: 2507359