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Account

Account, FAQ

Issues with while logging (recaptcha failed?)

29 November 2019

If you get a Recaptcha failed, the problem is that probably Google Recaptcha sees you as a bot. First of all, check that Recaptcha logo appears in the lower right. Try to login "slowly", by manually…
2min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 16:11:452019-11-29 16:11:46Issues with while logging (recaptcha failed?)
Account, FAQ

What is an invitation code?

29 November 2019

The invitation codes, in order to avoid the (no longer present) entry fee, have been removed. (Read our announcement) However, the invitation code system will remain available and will be reserved…
< 1min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 16:09:122019-11-29 16:09:14What is an invitation code?
Account, FAQ

Can I delete my account?

29 November 2019

No it is not possible. You can’t delete your account nor prune the order history as required by AML law. However you can request a block on your account and you can request to remove your email address,…
< 1min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 16:07:162019-11-29 16:07:16Can I delete my account?
Account, FAQ

How can I change email address, username, trading pin or withdrawal pin after registration?

29 November 2019

Modifying username, email address and any other information related to the account or its security (trading PIN, withdrawal PIN, two-factor authentication) requires a manual input from a qualified operator…
< 1min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 16:05:502019-11-29 16:05:51How can I change email address, username, trading pin or withdrawal pin after registration?
Account, FAQ

Why 2FA is not working? (loss/theft 2-factor device)

29 November 2019

In order to work correctly, Google authenticator relies on your device’s clock. This clock is not immune to errors and, even a small difference of seconds, could cause issues to the creation of the…
< 1min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 15:23:462019-12-19 14:28:01Why 2FA is not working? (loss/theft 2-factor device)
Account, FAQ

How to enable 2FA (2 factors authentication)

29 November 2019

Google Authenticator is a great tool to enhance the security of your account. In order to enable 2-factor authentication, you can visit your "My Personal Data → Security” page: scan the QR code or…
< 1min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 15:17:282019-11-29 15:18:04How to enable 2FA (2 factors authentication)
Account, FAQ

Which are and how can I enable security measures on my account?

29 November 2019

In order to protect as much as possible your funds, we recommend to enable all the following security measures: Two factor authentication (2-factor authentication - 2FA)Implementing two-factor…
2min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 15:14:382019-11-29 15:14:39Which are and how can I enable security measures on my account?
Account, FAQ

How do I create an account?

29 November 2019

Creating an account at The Rock Trading is simple, follow these steps: Visit https://www.therocktrading.com/en/signupInsert username, email and passwordAccept terms and conditionsPress…
< 1min
https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png 0 0 iacopowpadmin https://therocktrading.sviluppoareaweb.it/wp-content/uploads/2022/07/logo-blog.png iacopowpadmin2019-11-29 15:12:272019-11-29 15:12:28How do I create an account?
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THE ROCK TRADING s.r.l.
Corso di Porta Romana n. 61 – 20122 Milano
C.F. 10120840961 – Partita Iva Gruppo IVA Digital Rock Holding: 10983140962
Registro delle Imprese di Milano n. 10120840961 – REA n.: 2507359

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