FAQs
What is Bitcoin?
12 September 2022
The most successful attempt at creating scarcity in the digital realm without a trusted third party, Bitcoin is a bearer asset that can be transferred (over computer networks using private/public key…
Available TRT trading softwares, platforms, apps
12 September 2022
There are several third parties that use TheRockTrading API to provide useful services or trading tools.
PLEASE PAY ATTENTION
These software/tools are developed by third parties that are not affiliated…
TheRockTrading bug bounty program
12 September 2022
About
The Rock Trading is a platform providing services related to virtual currencies, a cryptocurrency exchange to convert euros to cryptocurrencies (and vice versa), including the conversion of cryptocurrencies…
Netherlands country sign up restrictions
12 September 2022
The Rock Trading strictly adheres to both Italian and European regulations and follow any updates in this regards very closely; for the time being, Dutch citizens and residents in the Netherlands cannot…
Germany country sign up restrictions
12 September 2022
The Rock Trading strictly adheres to both Italian and European regulations; in this regard, unfortunately, following and due to recent Germany's provisions issued by the Federal Financial Supervisory…
I want to trade XYZ coin. Can you add it?
12 September 2022
We receive several requests to list new currencies. Some of them might be interesting, and we keep ourselves updated on the new currencies that are under development.
However, we generally do NOT list…
Why are you not accepting PayPal or credit cards for deposits?
12 September 2022
We do not accept PayPal or Credit Cards because they are often used by fraudsters to deposit money deriving from fraudulent activities. If it would happens, we would be subject to a chargeback and we…
Can I participate in Initial Coin Offerings (ICO) directly from The Rock Trading?
12 September 2022
No, do not participate in Initial Coin Offerings through The Rock Trading. We are not a wallet.
If it happens, we will be able to retrieve your tokens but subject to the following conditions:
Be…
Do you support fork of X, Y or Z?
12 September 2022
We do not feel confident with any fork, they generate confusion and require a high amount of resources on any blockchain. If a fork occurs, we reserve the right to choose whether to support it or not.
If…
THE ROCK TRADING s.r.l.
Corso di Porta Romana n. 61 – 20122 Milano
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