How can I verify my account?

What do you need to verify your account?

1. Identity document:
   a) For EU citizens: Your identity document (passport or national ID card), with at least 6 months validity. The document must have clearly written your city of birth.
   b) For NON EU citizens: Your passport with at least 6 months validity.
   
   
2. Proof of residence (everyone: EU and NON EU citizens):
   
   a) A proof of residence (English preferred): it can be a bank statement, a utility bill, or similar document with your residence address printed on it or better, a certificate of residence. It must be not older than 3 months.
   We do not accept screenshots,  and we require a full page document.

 

How to verify your account?

After logging in to The Rock Trading, head to your dashboard by hovering your mouse over the top-right corner and selecting ‘PERSONAL DATA’ then ‘VERIFY’ from the menu on the left.

1. Verify identity

• • Upload your identity document: front and back (back is not necessary if you are uploading your passport)
  • Record a video or upload your own photo;

1. 1. 1. Record a video, directly from your PC’s webcam, by following the instructions that will appear on the screen; you will be asked for the document you have previously uploaded.
      2. Upload a photo of yourself (selfie) with the document you have previously uploaded in your hand and a sheet of paper bearing the indicated wording.

1. Verify residency
   • Upload your proof of residence.

Please note

1. Proof of residence and identity document are both mandatory.
2. Identity document must be either as a JPEG file or as a PNG image files and COLORED.
3. Proof of residence can be in JPEG, PNG or PDF format and must be COLORED.
4. Both, identity document and proof of residence should not be larger than 5MB.
5. Documents must be in high resolution and intact (no cut borders)
6. NEVER send documents via email or any other mean of communication which is not the official one provided inside our platform.
7. Verification occurs only during working days because it is processed together with the payment institution/bank, and often they request at least 2 (working) days. There is nothing we can do to expedite the process.
8. If you have any kind of problems or doubts, do not hesitate to contact our customer care at https://support.therocktrading.com/

Screenshots, postal slips, self-certifications are not allowed.

Note: Each time a document is approved or rejected you will receive an email.
You will also receive an email when your account is successfully verified.

VERY IMPORTANT:

Before making a deposit or withdrawal, please ensure that your documents are still valid. otherwise the payment institution may not credit the deposit/withdrawal pending completion of this formality.

 

Expiry and renewal of documents:

Your proof of identity, at the time of loading, must be valid for at least another 6 months and will need to be reloaded consequently for renewal once expired.
Proof of domicile, at the time of upload, must be recent, not older than 3 months, and must be renewed every 3 years.