Account

If you get a Recaptcha failed, the problem is that probably Google Recaptcha sees you as a bot. First of all, check that Recaptcha logo appears in the lower right. Try to login “slowly”, by manually typing… Read More »Issues with while logging (recaptcha failed?)

The invitation codes, in order to avoid the (no longer present) entry fee, have been removed. (Read our announcement) However, the invitation code system will remain available and will be reserved for the execution of a… Read More »What is an invitation code?

No it is not possible. You can’t delete your account nor prune the order history as required by AML law. However you can request a block on your account and you can request to remove… Read More »Can I delete my account?

Modifying username, email address and any other information related to the account or its security (trading PIN, withdrawal PIN, two-factor authentication) requires a manual input from a qualified operator and this will incur a cost… Read More »How can I change email address, username, trading pin or withdrawal pin after registration?

In order to work correctly, Google authenticator relies on your device’s clock. This clock is not immune to errors and, even a small difference of seconds, could cause issues to the creation of the temporary… Read More »Why 2FA is not working? (loss/theft 2-factor device)